General conditions for the reservation of villas:
On the one hand, IBIZA RENT SUMMER, SL a private company with registered office at Avenida ignacio wallis 36, 6. Ibiza , 07800 Spain.
And, on the other hand, the user of the website hereinafter the CLIENT, who accesses the WEBSITE for information purposes and to contract the villas offered through the WEBSITE. The CLIENT declares that he or she is of legal age (over 18 years of age) and has the legal capacity to be bound by this agreement and to use this WEBSITE in accordance with these General Terms and Conditions of use, which he or she fully understands and acknowledges.
By using the WEBSITE, the CLIENT fully accepts all the General Conditions published on the IBIZA SUMMER VILLAS, S.L. website at the time of use, and in particular those relating to the limited liability of IBIZA RENT SUMMER.
The CLIENT should read the General Conditions carefully each time he/she makes a reservation as they may have been modified since his/her last visit.
Ibiza Rent Summer is an independent company working on behalf of the property owner. The contract is between the landlord represented by Ibiza rent Summer and the tenant.
You, our client, where there is more than one client, are each responsible for all obligations of the properties in their entirety. The client by making a deposit payment is deemed to have confirmed the contract and accepted these terms and conditions.
You agree to pass on these general terms and conditions to all members of your party as they govern the rental of the property and all members of your party. The terms and conditions of booking are subject to change without notice. The property management department may change the relevant terms and conditions, policies or notices at any time. You acknowledge that by visiting the website from time to time, you will be bound by the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions will be superseded by the current version. You will be responsible for reviewing the then current version each time you visit the Website.
When making a reservation, you, our client, must pay 30% of the rental price. This deposit payment must be received within three days of booking to secure the villa. All our prices are quoted in Euros.
Once the booking deposit of 30% is received, we will send you a booking confirmation by email. The remaining 70% must be paid in Euros upon key handover, by bank transfer, credit card or cash.
Additional costs such as gas, electricity and water are included in the rental price of the villa (excluding rentals of two months or more).
Before booking, be sure to check the location of the villa on the map in the website advert. We accurately advertise the location of each villa. Guests also receive a map link to the exact location with the booking confirmation. We will not be responsible if you arrive and are not satisfied with the location. It is a reality that aircraft noise can be heard from some villas in Ibiza Town and the Playa d'en Bossa area, due to the proximity of the villages to the airport.
Please note that there are additional fees to be taken into account when booking a villa through Ibiza Summer Villas. Many of these will be included in the cost of the villa, however, some must be paid on arrival in euros and in cash.
The eco-tax is a local government fee that every tourist must pay on arrival. The charge is 2.20 Euros per person per night of your holiday.
Prices quoted are in Euros unless otherwise stated. Ibiza Rent Summer charge pro rata for short stays. Any length of holiday is considered.
The property you have rented will be available to enter between 15:00 and 17:00 on the day of your rental booking until 10:00 on the last day. This may vary from villa to villa.
At the end of your stay, you are obliged to return the keys of the villa to us. Any loss of keys will be charged at 50 Euros per key. This amount varies for some villas. If your villa has a remote control for the exterior gate, the loss of this control will cost 100 Euros.
Rubbish must be removed daily from the villa and deposited in the large bins provided on the roads. During check in, our representative will direct you to the nearest place to deposit the rubbish. If any rubbish is left in the villa on departure, there will be an additional charge of 150 Euros.
Unless authorised in writing by Ibiza Rent Summer, you must not exceed the stipulated number of persons permitted on the property. In the event that the maximum number is exceeded without prior agreement, the owner reserves the right to refuse or revoke the booking at its sole discretion.
Pets are not allowed without our prior written consent.
During check in our representative will review with you the rules and regulations of the villa you are staying in. We ask you to pay attention, as these rules are implemented to help you enjoy your holiday. On arrival the same person who has made the booking must identify himself/herself with the original passport / ID card and sign the check-in form. In the event that other members of the group arrive earlier at the villa it must be agreed in advance with Ibiza rent summer in which case a representative of the company will come to the property on the arrival of the person who has made the booking to sign the check-in document. The check-in document must be signed by the same person who made the booking.
Unfortunately, Ibiza is not insulated from theft and as a result we must be sure to advise our clients to be vigilant at all times. We suggest that you use the safe at all times (if your villa has one), keeping your passports and money under lock and key. When you leave the villa during your holiday, you should lock all windows, doors and gates securely. We strongly recommend that you use local legalised taxis during your holiday rather than pirate taxis which may seem easier to hail and quicker to use. With regard to the villa's electricity supply, please agree not to exceed its maximum capacity by plugging in electronic devices that may overload the power system.
Ibiza Rent Summer cannot be held responsible for any diminished enjoyment arising in connection with local engineering issues, construction works or weather circumstances.
We may need access to the property during your stay for repairs and maintenance if necessary, but we will inform you in advance and keep any disruption to a minimum.
While we make every effort to ensure the accuracy of the descriptions on our website, we are not responsible for changes made by owners of which we have not been informed.
As part of our licensing obligations with the villas we manage, we are required by law to forward all guest identification details to the police within 24 hours of the guest's arrival at the holiday home. In addition, we are required to have each guest sign a "traveller's statement" or guest registration form. Please note that we complete all of this information upon arrival. Any additional guests arriving during your stay, we must also take note of their identification. To expedite this process, especially during peak season, we will ask you to have your identification sent to us electronically prior to arrival.
You must behave with respect for others. If you cause unreasonable disturbance, noise, damage, offence or danger, we have the right to evict. You will be given a verbal warning as a first step. If the problem continues, you will be given a written warning. A third warning will result in eviction from the property. In serious cases, we can evict without notice.
You agree not to do anything that may jeopardise the insurance cover of the property. No parties or events such as weddings are permitted without our prior written consent from Ibiza Summer Villas.
Any party held without prior consent may result in forfeiture of your deposit. In the event that speakers are hired externally, Ibiza Summer Villas cannot be held responsible for power cuts.
Music and noise of any kind must be kept to a minimum between 00.00 and 09.00 hours every day. The police may impose a fine on the spot. Ibiza Rent Summer is not responsible for this fine.
Due to recent customer behaviour, we have no choice but to introduce the following to protect our owners and their properties. During the period 1 July to 15 September, all clients arriving at the resort will receive a credit card link authorising the company, Ibiza Rent Summer to charge, in the event of damage to the villa. The deposit will be held until your departure where it will be returned to your card without any problem. Should there be any damage to the villa, we will discuss it together between the client and the company, Ibiza Rent Summer at the time of check out.
This credit card authorisation link will be sent to you within your Final Arrangements email that you will receive a few days prior to your arrival.
The amount of the authorisation shall be fixed at €1000 and may not be reduced.
The owner or his representative shall be permitted access to the accommodation during any occupancy for inspection and maintenance purposes.
Incident management: It is a reality that incidents can occur in any property, just as they can in your own home. Ibiza Rent Summer and the owners will do everything possible to keep the property in perfect working order and will act quickly if anything is found to be faulty. However, sometimes it is not possible to find a technician on Sundays or public holidays. Whilst Ibiza Rent Summer will assist in resolving any possible breakdowns, faults or malfunctions of the property, it will not be responsible for their outcome.
Reservations cannot be accepted from persons under 18 years of age. We reserve the right to refuse a booking without any reason.
Our prices are those shown on the website, unless we agree otherwise in writing. We may change the prices on the website without prior notice. Once you confirm a booking or pay a deposit, you are obliged to pay the full price of the property.
Not all properties on our website are available for weekly rental. Some properties are available for annual or long term rental and others are for exhibition purposes only.
For clients booking stays of less than one week, the deposit can be paid by credit card. On arrival at the villa, Ibiza Summer Villas will hold an amount equivalent to the price of the booking on the client's credit card as a deposit. We may charge more if the property requires excessive cleaning or rubbish removal as described in section 4.
This amount will be used to cover any damage or loss caused to the villa during the rental period. Once the rental period has ended and Ibiza Rent Summer has verified that the villa remains free of damage or loss caused during the rental period, Ibiza Summer Villas will release the amount withheld.
In cases where a deposit is required, this amount varies between 1000 Euros - 3000 Euros depending on the villa.
If you wish to pay the deposit by PayPal, this is also acceptable.
On your departure, if the villa is in a satisfactory condition, after cleaning, you will receive your deposit back in full. Please note that all guests must vacate the property at the same time in order for us to return the deposit.
If you leave the property before one of our team can check the villa on your departure. We will take photographs so that you can see its condition. This should be clearly communicated to your party to avoid any doubts or concerns.
We do not expect to have to make any changes to your reservation, although we may have to do so due to factors beyond our control. Such factors may include the sale or withdrawal of the property by the owner, or the property becoming otherwise uninhabitable, e.g. due to fire or flood. In such cases, we will inform you of the situation as soon as reasonably possible.
We will always do our best to find an equivalent and suitable alternative. If we do not find one, or if you are not satisfied with the alternative offered, we will refund in full all monies paid and have no further liability.
Repayments will be made within 120 days.
You may cancel a booking at any time. All cancellations must be notified by email or by post. Our email address is: info@ibizarentsummer.com.
Cancellations must be notified 10 weeks prior to arrival. If it is within 10 weeks immediately prior to arrival, the deposit paid for your villa will be forfeited in full.
If you cancel your holiday, we will refund only if the conditions are met. Unless the property is rebooked at full price and the owner agrees, the booking deposit will not be refunded. We will do our best to find a replacement booking, and this is often possible, but is not a guarantee.
If your villa booking is affected by force majeure, you are not entitled to a refund or compensation. Force majeure means unusual and unforeseeable circumstances beyond the company's control, the consequences of which the company could not avoid even with due care, including, but not limited to, war, threat of war, riot, civil disturbance, terrorist activity (actual or threatened), labour dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions or epidemics. To obtain reimbursement or compensation, contact your insurance company in the first instance.
We strongly recommend that you obtain adequate travel insurance, which in most cases should include cover, in certain circumstances, against loss of deposit or cancellation charges, at the time of booking.
Note: If your home is advertised as Wi-fi, we cannot guarantee signal strength or availability.
In the event of another Covid outbreak or the FCO suspending travel, affecting travel to and from Spain:
If there is no travel ban in force in Spain but you do not wish to come to Ibiza during the summer of 2022 and would like to change your booking to the summer of 2023, we will charge you a service fee of 25% and the difference in price between your current stay and your new stay.
If your booking is made through a special offer or a Fllash Sale for which you, the customer, enjoy a special discount, the special offer will NOT be carried over to the next season. You will be offered a voucher (valid for 365 days from the date of issue) for your booking equivalent to the amount of money you have paid, which can be used with any villa within the same price range. If you are unable to come to Ibiza on the same date in the following season, your voucher can be used in other price ranges.
No refunds will be offered.
Please note that any Covid PCR or similar tests implemented to allow travel do not constitute a travel restriction and that flight cancellations or mandatory quarantine do not constitute a travel restriction.
From 1 July 2020, if you are flying to Spain from other countries (including children of any age), it is compulsory to complete the Health Control Form (FCS) associated with your trip, to be presented at the Health Control at the airport of arrival in Spain. You can access the form on the website https://viajarabaleares.ibsalut.es/formulario/?locale=es
DO NOT TRAVEL if you have symptoms compatible with COVID-19: fever, cough, shortness of breath, with onset within the last 14 days, or if you have been diagnosed with COVID-19 within the last 14 days.
If during your stay in Spain you experience symptoms compatible with COVID-19 (fever, difficulty breathing, cough) or other symptoms compatible with COVID-19 such as decreased sense of smell and taste, chills, sore throat, diarrhoea or vomiting, you should isolate yourself in your room and call the hotline in your region and in case of emergency call 112.
Ibiza Rent Summer is not responsible for quarantine costs in the event that you, as a client, are infected. As a client you will be liable for extra costs for each night and for losses due to Ibiza Rent Summer not being able to accommodate future bookings during the quarantine period. Again, we strongly recommend that adequate travel insurance is taken out prior to your arrival.
In the event of a suspected Covid-19 infection, the client must carry out the corresponding diagnostic test (PCR). If the result is positive, the client must immediately inform IBIZA RENT SUMMER in writing, enclosing the test result, and remain isolated in their room during the quarantine period established by the health authorities.
If the period of isolation exceeds the rental period of the villa, the client will be required to pay Ibiza Rent Summer, for each extra day, the daily amount in Euros that the villa costs. Additional charges will also be applied as compensation to Ibiza Summer Villas for not being able to dispose of the villa and have an impact on the next arriving client.
In the event that the quarantine period coincides with the start of another booking in the same villa, the client shall pay, as compensation, the price paid for the subsequent booking.
The above, provided that there is no possibility of transfer to tourist accommodation for patients requiring home isolation, in which case the client must leave the villa and spend the quarantine period there, at the client's own expense.
We make every effort to provide the highest level of concierge services. However, some of these services are provided by external companies, we cannot guarantee their performance. Please let us know as far in advance as possible if you require any additional services.
We are not liable for personal injury to you or your party unless we have been negligent. If the negligence is that of the owner, your recourse must be against that person.
Many of the properties have hazards such as pools, dry stone walls and unfenced drop-offs. Use care and caution.
Children should always be supervised, especially around the pool.
The client guarantees to provide their own travel insurance, which must be valid for the duration of their holiday. Neither the owner nor the representative of the property shall be liable for loss or damage to personal belongings or personal injury.
It is also worth bearing in mind that holiday homes may not always offer the same level of comfort and furnishings as your own home. They often reflect the styles, traditions and tastes of local owners. Comfort levels may be different, for example, kitchens may not include some equipment that is unique to your own kitchen.
If you break or lose anything belonging to Ibiza Summer Villas or the owner, you must inform us so that we can arrange for replacement or repair. We ask that you do not attempt to fix the problem yourself.
We often send an invitation to our guests to join our social networks before, during or after their stay. There is no obligation to accept this invitation. Occasionally, we may ask you to participate in social media activities, such as posting photos of your holiday on our Facebook or Instagram page, tagging you in photos the company has taken and posting your written testimonials online.
This will never be done without your prior consent and you have every right to refuse permission.
The following conditions will apply to all new bookings for 2022 made up to and including 31 December. This is a promotional policy that will expire on 31 December 2022.
Free cancellation up to 60 days prior to arrival on all bookings up to and including 31 December 2022.
If a refund is applicable, Ibiza Rent Summer will refund the customer within 120 days of receiving notice of cancellation from the customer.
For customers who booked for summer 2021 and as a result of Covid had no choice but to move their dates to summer 2022, the following applies:
In the event that there is a travel ban for Spain during your travel period, Ibiza Summer Villas will change your dates to summer 2023 free of charge. Your arrival date must be within the specified dates which are announced by the Government. No refund will be granted. If you wish to cancel your holiday, and yet there is no travel ban to Spain, then you will forfeit your deposit or the full balance.
